Cancel /Change Order

Cancellation & Order Change Policy

Last updated: March 14, 2026

At Alcorav, we understand that plans can change. Whether you have had a change of heart regarding a style, need to update your shipping details, or selected the wrong handbag size, we are here to assist. However, because we strive for rapid fulfillment, there is a very limited window for modifications.

⏱️ Quick Summary

  • Cancellation: Orders can only be canceled if they have not yet entered the shipping process (typically within 2-4 hours).
  • Changes: Address or item swaps can only be made before the order is packed and labeled.
  • Post-Shipment: Once a tracking number is generated, please refer to our Return & Refund Policy.

1. Handbag Processing Timeline

To ensure your luxury items reach you promptly, our warehouse team begins the inspection and packing process shortly after your order is placed:

  • Quality Control & Packing: Each handbag undergoes a final check for leather quality, stitching, and hardware before being secured in protective packaging (usually within 1-2 hours).
  • Label Creation: Once a shipping label is printed, the order is marked as "Shipped" and can no longer be modified or stopped.

2. How to Request a Change

Time is of the essence. Please follow these steps:

  1. Act Immediately: Email us at support@alcorav.com as soon as possible.
  2. Provide Details: Include your Order Number (e.g., #BKD1234) and the specific change (e.g., "Change Tote to Crossbody" or "Update Shipping Address").
  3. Subject Line: Use "URGENT: Order Change #Number" to help our team prioritize your request.

3. Specific Scenarios

Item/Color Swap: If the desired handbag is in stock and your order hasn't been boxed, we will happily swap it for you.

Shipping Address: We can update the destination if the package is still in our facility. If it has already left, any carrier redirection fees will be the customer's responsibility.

Adding Items: For security reasons, we cannot add items to an existing order. Please place a separate order for any additional accessories.