FAQs

Frequently Asked Questions

Welcome to the Alcorav Handbags FAQ. We've compiled the most common questions about our premium accessories.

Orders & Payments

Q: How do I place an order?

Browse our collection of Totes, Crossbody Bags, and Clutches. Select your preferred color, add to cart, and follow the checkout steps. You'll receive a confirmation email once your purchase is complete.

Q: What payment methods are accepted?

We accept Visa, Mastercard, Amex, Discover, and digital wallets like PayPal, Apple Pay, Google Pay, and Venmo. We also offer Buy Now, Pay Later via Shop Pay Installments.

Q: Is my credit card information secure?

Yes. We use SSL encryption and are PCI-DSS compliant. Your full card details are never stored on our servers; they are processed securely by Shopify Payments or PayPal.

Shipping

Q: What are the shipping costs and times?

We offer a $7.00 Flat Rate within the USA. Handling takes 1-4 business days, and transit takes 5-8 business days (Total: 6-12 business days).

Q: Can I track my package?

Absolutely. Once shipped, you'll receive a tracking number via email to follow your handbag's journey on the carrier's website.

Returns & Care

Q: What is the return policy?

We offer a 40-day return window. Handbags must be unused, in original condition, and returned with their original dust bags and tags attached.

Q: How do I care for my Alcorav handbag?

To maintain quality, store your bag in its dust bag when not in use. Clean with a soft, dry cloth and avoid prolonged exposure to direct sunlight or moisture.