Privacy Policy

Website: https://alcorav.com/
Last Updated: July 27, 2024

1. Introduction

Welcome to Alcorav. Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you visit our website, create an account, place an order, contact customer support, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use our website, we may collect the following categories of information.

Personal Information

You may voluntarily provide information such as:

  • Full name
  • Shipping address
  • Billing address
  • Email address
  • Telephone number
  • Account login information (if applicable)

Order Information

When you place an order, we may collect:

  • Products purchased
  • Order number
  • Purchase date
  • Payment status
  • Shipping method
  • Delivery information
  • Transaction history

Payment Information

Payments are processed securely through authorized payment service providers.

Alcorav does not store your complete credit card or payment card information on our servers.

3. Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language preference
  • Pages visited
  • Time spent on pages
  • Referring website
  • Date and time of visits

This information helps us improve website performance and customer experience.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Remember your preferences.
  • Maintain your shopping cart.
  • Improve website performance.
  • Analyze website traffic.
  • Enhance security.
  • Personalize content where appropriate.

Most browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.

5. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.
  • Verify payments.
  • Arrange shipping and delivery.
  • Provide customer support.
  • Respond to inquiries.
  • Send order confirmations.
  • Send shipping updates.
  • Improve our products and services.
  • Personalize your shopping experience.
  • Prevent fraud and unauthorized transactions.
  • Maintain website security.
  • Comply with legal obligations.
  • Enforce our Terms of Service.

We only use personal information for legitimate business purposes or where otherwise permitted by applicable law.

6. Legal Bases for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate business interests.
  • Protection against fraud and abuse.

7. Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with trusted third parties, including:

  • Payment processors.
  • Shipping carriers.
  • Order fulfillment providers.
  • Website hosting providers.
  • Analytics providers.
  • Customer support service providers.
  • Professional advisors.
  • Government authorities when required by law.

These service providers are permitted to use your information only for the services they perform on our behalf.

8. Shipping Partners

To deliver your purchases, we may share necessary shipping information with trusted delivery providers such as:

  • USPS
  • UPS
  • FedEx

Only the information necessary to complete delivery is shared.

9. Payment Security

Payments made through our website are processed using secure payment technologies provided by trusted payment processors.

Sensitive payment information is encrypted during transmission using industry-standard security measures.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions.
  • Provide customer service.
  • Meet legal obligations.
  • Resolve disputes.
  • Enforce agreements.
  • Maintain business records.

When information is no longer required, it is securely deleted or anonymized where appropriate.

11. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

  • Unauthorized access.
  • Loss.
  • Misuse.
  • Alteration.
  • Disclosure.
  • Destruction.

Although we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Marketing Communications

If you choose to subscribe to promotional communications, we may send you information regarding:

  • New product arrivals.
  • Store announcements.
  • Promotions.
  • Special offers.
  • Seasonal collections.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email or by contacting us directly.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Request restriction of certain processing activities.
  • Object to certain types of data processing.
  • Request a copy of your personal information where applicable.
  • Withdraw consent where processing is based on consent.

We may request verification of your identity before responding to certain requests.

14. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

15. Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content, or security of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

16. International Data Transfers

Depending on your location and the location of our service providers, your information may be processed or stored in jurisdictions outside your place of residence.

Where applicable, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.

17. Fraud Prevention

To protect our customers and business, we may use personal information to:

  • Verify customer identity.
  • Detect suspicious activity.
  • Prevent fraudulent transactions.
  • Investigate security incidents.
  • Enforce our policies.

These activities help maintain a secure shopping environment.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements, or privacy practices.

Any revised version becomes effective immediately upon publication on this website. The "Last Updated" date at the top of this page will indicate when changes were made.

We encourage customers to review this Privacy Policy regularly.

19. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way your personal information is handled, please contact us.

Email: support@alcorav.com

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

Alcorav is committed to maintaining the privacy, confidentiality, and security of your personal information while providing a safe, transparent, and enjoyable online shopping experience.