Return & Refund Policy

Website: https://alcorav.com/
Last Updated: July 27, 2024

At Alcorav, customer satisfaction is one of our highest priorities. We want you to shop with confidence, knowing that if your purchase does not meet your expectations, we are here to help. This Return & Refund Policy explains the eligibility requirements, return procedures, refund process, and other important information regarding returns and refunds for products purchased through our website.

By placing an order with Alcorav, you acknowledge that you have read and agreed to the terms outlined in this policy.

1. Return Eligibility

We gladly accept eligible returns within 60 calendar days from the date your order is delivered.

To qualify for a return, the item must meet all of the following conditions:

• Returned within 60 days of delivery.
• Unused and unworn.
• In its original condition.
• Free from stains, odors, or damage caused after delivery.
• Returned with original tags, accessories, and packaging whenever possible.

Products that do not meet these conditions may not be eligible for a refund.

2. Products Eligible for Return

Most products sold by Alcorav may be returned, including:

• Crossbody Bags
• Shoulder Bags
• Tote Bags

Each returned item will be inspected upon arrival before a refund is approved.

3. Non-Returnable Items

Returns cannot be accepted in the following situations:

• Items returned after the 60-day return period.
• Products showing signs of use, wear, alteration, or damage caused by the customer.
• Items missing significant parts or accessories.
• Products intentionally damaged after delivery.
• Gift cards, if offered.
• Clearance or final-sale items clearly marked as non-returnable at the time of purchase.

4. Return Process

To begin a return, please contact our customer support team before sending your item back.

Please include:

• Your order number.
• Your full name.
• The email address used for the purchase.
• The item(s) you wish to return.
• The reason for the return.
• Photos, if the item arrived damaged or incorrect.

Our team will review your request and provide return instructions if your request qualifies.

Returns sent without prior authorization may experience processing delays.

5. Return Shipping

Customers are responsible for carefully packaging returned merchandise to help prevent damage during transit.

We recommend using a trackable shipping service when returning valuable items.

Please retain your shipping receipt and tracking number until your return has been processed.

6. Return Fees

Alcorav does not charge any return processing fees or restocking fees.

If applicable, customers may still be responsible for any shipping charges paid to the shipping carrier unless otherwise stated.

7. Inspection of Returned Items

Once your return arrives, our team will inspect the item to verify that it meets the eligibility requirements outlined in this policy.

Inspection generally includes confirmation of:

• Product condition.
• Original packaging.
• Completeness of the return.
• Eligibility under this policy.

If additional information is required, we may contact you before completing the refund process.

8. Refund Approval

After your return passes inspection, your refund will be approved.

You will receive confirmation once your refund has been initiated.

If a returned item does not meet our return requirements, we may decline the refund request or contact you regarding available options.

9. Refund Processing Time

Approved refunds are processed within 12 business days after the returned item has been received and successfully inspected.

Processing times may vary depending on your financial institution or payment provider.

10. Refund Method

Refunds are issued using the same payment method used for the original purchase whenever possible.

Depending on your payment provider, additional time may be required before the funds appear in your account.

11. Incorrect or Damaged Items

If you receive:

• The wrong item,
• A damaged product,
• A defective item,
• Or an item missing components,

please contact us as soon as possible.

To help us resolve the issue quickly, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.

Our support team will review the situation and work toward an appropriate resolution.

12. Exchanges

At this time, Alcorav does not offer direct product exchanges.

If you would like a different item, we recommend returning the eligible product according to this policy and placing a new order through our website.

13. Cancellations

Orders may be cancelled before shipment.

If your order has already been processed or shipped, cancellation may no longer be possible. In such cases, you may request a return after delivery if the item qualifies under this policy.

14. Late or Missing Refunds

If you have not received your refund after the processing period:

1. Check your bank account or payment method.
2. Contact your credit card company or payment provider.
3. Allow additional processing time if advised by your financial institution.

If you still cannot locate your refund, please contact our customer support team for assistance.

15. Refused Deliveries

Packages refused by the recipient or returned because of an incorrect shipping address may require additional review before a refund can be issued.

Any applicable carrier charges resulting from refused deliveries may be deducted where permitted by law.

16. Fraud Prevention

To protect our customers and business, Alcorav reserves the right to investigate returns that appear unusual, excessive, or inconsistent with normal purchasing behavior.

Fraudulent return activity may result in delayed processing or denial of future return requests.

17. Policy Updates

We may revise this Return & Refund Policy from time to time to reflect changes in our business operations, legal requirements, or customer service practices.

Any updates become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically.

18. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return or refund request, please contact us.

Store: Alcorav

Email: support@alcorav.com

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

We appreciate your trust in Alcorav and are committed to making every purchase a positive shopping experience through fair, transparent, and customer-focused return and refund practices.