Cancel/Change Order

1. Quick Order Change Information

2. Order Cancellation Requests

Cancellation requests should be submitted as soon as possible after your order is placed. Alcorav begins preparing orders for fulfillment according to its normal processing schedule, and an order may become unavailable for cancellation once processing or shipment preparation has started.

Our standard handling time is approximately 1 business day. Because processing can begin shortly after an order is received, there is no guarantee that a cancellation request can be completed before fulfillment.

If your cancellation request is received while the order can still be canceled, we will take reasonable steps to stop the order and confirm the cancellation.

3. When an Order Can No Longer Be Canceled

Once an order has been processed, packed, handed to a carrier, or otherwise entered fulfillment, we may no longer be able to cancel it.

If cancellation is no longer possible, you may wait for delivery and review the available return options under our Return & Refund Policy. Eligibility for a return will depend on the applicable return conditions.

We cannot guarantee that a carrier shipment can be recalled after it has entered the delivery network. Customers should therefore contact us before shipment whenever possible.

4. Changing an Order

If you need to change an order, contact Alcorav immediately and clearly explain what needs to be updated. Depending on the order status, we may be able to make certain changes before the order enters fulfillment.

Common change requests may include:

• Updating the shipping address.
• Changing the quantity of an item.
• Changing a product, size, color, or available variant.
• Removing an item from an order.
• Adding an item when the order has not yet been processed.
• Correcting certain customer or delivery details.

Not every requested change will be possible. Changes depend on inventory availability, order status, fulfillment progress, and whether the requested adjustment can be completed without disrupting the order.

5. Shipping Address Changes

Customers should carefully review their shipping information before completing checkout. If you discover an incorrect address after placing an order, contact us immediately with the correct information.

We may be able to update the shipping address if the order has not yet been finalized or shipped. Once a package has been transferred to a carrier, we may not be able to change the destination through our system.

6. Product, Quantity, or Variant Changes

If you ordered the wrong product, quantity, size, color, or other available variant, contact our support team as soon as possible.

We will review the order and inventory status. If the order has not entered fulfillment, we may be able to make the requested adjustment.

If the requested replacement product or variant has a different price, the final amount may need to be adjusted before the change can be completed. Any additional payment or refund will depend on the difference between the original and updated order.

7. Adding Items to an Existing Order

If you would like to add another item after checkout, please contact customer support promptly. We will determine whether the original order can still be adjusted.

Depending on the order status, it may be necessary to place a separate order instead of modifying the original order. Separate orders may be processed and shipped independently.

8. Orders That Have Already Shipped

Once an order has been shipped, standard order modifications are generally no longer available. This is because the package has entered the carrier's delivery network and is no longer under direct fulfillment control.

If you no longer want an item after shipment, please review our Return & Refund Policy for information about return eligibility and the applicable return process.

Customers should not refuse a package solely as a substitute for contacting support about a cancellation or return. Contacting Alcorav allows us to provide the appropriate instructions for the specific order.

9. Refunds for Approved Cancellations

When a cancellation is successfully approved before fulfillment, the applicable order amount will be refunded according to the payment method and processing procedures used for the original transaction.

Refund timing can vary depending on the payment provider and financial institution. Alcorav's standard refund processing period is up to 12 days after the refund has been approved and initiated.

Alcorav does not charge a cancellation processing fee for an approved cancellation.

10. Changes That Affect the Order Total

Some changes may alter the total price of an order. For example, changing products or quantities may increase or decrease the merchandise total.

11. How to Request a Cancellation or Change

To request a cancellation or order modification, contact Alcorav customer support as soon as possible. Please include enough information for us to identify the order and understand the requested change.

Your request should preferably include:

• Order number.
• Name used when placing the order.
• Email address associated with the order.
• A clear description of the requested cancellation or change.
• The corrected information, if you are requesting an update.

Providing complete information can help our support team review the request more efficiently.

12. Request Review and Confirmation

After receiving your request, our support team will review the current order status and determine whether the requested action can still be completed.

If the requested change or cancellation is possible, we will provide confirmation. If the order has already progressed too far in fulfillment, we will explain the available next steps where applicable.

13. Incorrect Information Provided at Checkout

Customers are responsible for reviewing the information entered during checkout before submitting an order. This includes the shipping address, contact information, selected products, quantities, and applicable product options.

If you notice an error after placing the order, contact us immediately. We will make reasonable efforts to assist when the order status allows a correction.

14. Returns After Fulfillment

If an order cannot be canceled or changed because it has already been fulfilled or shipped, the order may still qualify for a return under Alcorav's Return & Refund Policy.

Eligible returns may be requested within the applicable 60-day return window. Alcorav does not charge a return processing fee or restocking fee for eligible returns.

Please review the complete Return & Refund Policy before sending an item back, as return conditions and procedures apply.

15. Special Circumstances

Certain circumstances may affect whether an order can be canceled or modified. These can include unexpected inventory changes, fulfillment activity, carrier processing, technical limitations, or other circumstances outside the normal order workflow.

When such circumstances occur, Alcorav will review the specific order and communicate the available options based on its current status.

16. Contact Alcorav

For the fastest review, contact our customer support team immediately after identifying a cancellation or change request. Early notification gives us the greatest opportunity to review the order before fulfillment.