Shipping Policy

1. Shipping Overview

Alcorav separates order handling from carrier transit. Handling time covers the preparation of your order before it leaves our fulfillment process. Transit time begins once the shipment has been handed over to the delivery carrier.

2. Shipping Cost

Alcorav provides standard shipping at a flat rate of $6.99 per order. The applicable shipping charge is displayed during checkout before payment is completed, allowing you to review your order total before confirming your purchase.

The standard shipping charge is separate from the product price. Unless another shipping option or charge is specifically displayed during checkout, the $6.99 flat rate applies to the order.

If the shipping amount shown at checkout differs from the standard rate because of a destination-specific service or other applicable condition, the amount displayed during checkout will be the amount applicable to that order.

3. Order Processing & Handling

Orders are normally processed within 1 business day. During this period, we review the order details, prepare the purchased items, package the shipment, and arrange for carrier handoff.

Our daily order cut-off time is 5:00 PM EST, Monday through Friday. Orders received before the cut-off are entered into the normal processing schedule. Orders placed after the cut-off are generally treated as being received on the next business day for processing purposes.

Handling time and transit time are separate. The standard delivery estimate therefore consists of approximately 1 business day for handling followed by 2–6 business days for carrier transit.

4. Delivery Timeline

Once an order has completed handling, it is transferred to the applicable shipping carrier. Standard carrier transit is estimated at 2–6 business days.

5. Delivery Services & Tracking

Alcorav uses established shipping carriers to transport customer orders. Depending on the destination and operational availability, your order may be delivered by USPS, UPS, or FedEx.

Tracking information is provided after an order has been dispatched when tracking is available. You can use the tracking number to monitor the progress of your shipment through the carrier's tracking system.

Tracking information may not become active immediately after a shipping label is generated. In some cases, the carrier needs additional time to receive and scan the package before the first tracking event appears.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully verify your full name, street address, apartment or unit number, city, state, ZIP code, and any other information required for successful delivery.

If you notice an error in your shipping information, contact us as soon as possible at support@alcorav.com. We will make reasonable efforts to assist before the order is processed or shipped.

Once a package has entered the carrier network, address changes may no longer be possible through Alcorav. In such circumstances, customers may need to contact the carrier directly to determine whether an available delivery-management option can be used.

Alcorav is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.

7. Delivery Attempts

Delivery procedures are determined by the carrier responsible for your shipment. Depending on the destination and local circumstances, a carrier may make additional delivery attempts, leave the package in an appropriate location, hold the package for customer pickup, or provide instructions for arranging another delivery attempt.

Customers should regularly check the shipment tracking information and follow any instructions provided by the carrier. Alcorav does not control the carrier's specific delivery route, delivery time, or number of delivery attempts.

8. Shipping Delays

We make reasonable efforts to process orders within the stated handling period. However, once a package has been transferred to a carrier, transportation and final delivery are subject to the carrier's network and operating conditions.

Delays may occur because of severe weather, natural events, transportation interruptions, carrier volume, public holidays, address issues, operational disruptions, security procedures, or other circumstances beyond our reasonable control.

If tracking shows that your package is still moving through the carrier network, please allow additional time for the next tracking update. A temporary lack of tracking updates does not necessarily mean that the package has been lost or stopped in transit.

9. Lost, Missing, or Marked-Delivered Packages

If tracking shows that your order has been delivered but you cannot locate it, please first check common delivery locations around your property, mailbox, entrance, porch, garage, reception area, or other secure locations where the carrier may have left the package.

If applicable, check with household members, neighbors, building management, or other authorized recipients who may have accepted the shipment on your behalf.

If the package still cannot be located, contact Alcorav at support@alcorav.com with your order number and available tracking information. We will review the shipment information and provide assistance based on the circumstances.

10. Damaged Packages

Please inspect your shipment after delivery. If the package or its contents appear damaged, contact our support team as soon as reasonably possible.

When reporting a damaged shipment, please provide your order number and a description of the damage. Photographs of the shipping package and affected product may also be requested to help us understand and review the issue.

11. Undeliverable & Returned Shipments

A package may be returned to the sender if the carrier cannot complete delivery. Possible reasons include an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect a held package, or other carrier-defined circumstances.

If a shipment is returned to Alcorav because of incorrect or incomplete address information supplied by the customer, please contact us to discuss the available options for the order. Additional shipping arrangements may be required if the package needs to be shipped again.

12. Business Days & Holidays

The handling and transit estimates in this policy are expressed in business days. Saturdays, Sundays, and certain holidays may not count as business days for order-processing purposes.

Carrier schedules can also change during holidays, periods of severe weather, peak shopping seasons, or unusually high shipment volumes. These conditions may affect the actual calendar date on which an order arrives.

13. International Shipping, Duties & Taxes

If international delivery is available for a particular destination, delivery times and procedures may differ from standard domestic delivery. International shipments can be subject to customs clearance procedures and destination-country requirements.

Depending on the destination, additional duties, taxes, customs charges, brokerage fees, or other import-related costs may be imposed by local authorities or the carrier.

These charges are separate from Alcorav's standard shipping fee unless specifically stated otherwise during checkout. Any applicable customs or import charges are determined by the destination country's authorities and are outside Alcorav's direct control.

Customs processing may also extend the overall delivery timeframe. A shipment may remain in customs for inspection or documentation before continuing toward the final destination.

14. Order Changes Before Shipment

If you need to update your shipping information or make another change to an order, contact us as quickly as possible after placing the order.

We will make reasonable efforts to accommodate requests received before the order has entered processing or been dispatched. However, because orders may move into fulfillment quickly, we cannot guarantee that every requested change will be possible.

Once an order has been handed to USPS, UPS, or FedEx, changes to the shipment may need to be handled through the carrier's available delivery-management services.

15. Shipping Notifications

Customers should keep the email address used during checkout accessible after placing an order. Order-related communications may include order confirmation, shipment confirmation, tracking information, and other delivery-related updates when applicable.

If you do not see an expected email, please check your spam, junk, or promotional folders. If the information remains unavailable, contact our support team and provide your order number so we can assist.

16. Shipping Policy Summary