Return & Refund Policy

1. Return & Refund Overview

The following table provides a quick summary of our standard return and refund terms.

2. 60-Day Return Window

Alcorav accepts eligible return requests made within 60 days from the date your order is delivered. The 60-day period gives customers sufficient time to inspect their purchase and determine whether the product is suitable for their needs.

The return period begins on the delivery date indicated by the applicable carrier's tracking information. If multiple products from the same order are delivered separately, the return period may be considered based on the delivery of the relevant item.

Customers should contact Alcorav before sending a return. Requests submitted after the applicable 60-day return period may not qualify for a return or refund.

3. Return Eligibility

To qualify for a standard return, the product should be returned in a condition that allows us to determine that it has not been used or worn beyond what would reasonably be necessary to inspect the item.

Returned merchandise should meet the following conditions:

• The item is within the 60-day return period.
• The product has not been worn or used.
• The item is clean and free from stains, odors, makeup, perfume, or other signs of use.
• The product has not been intentionally altered, damaged, or modified.
• Original product components and accessories are included where applicable.
• Original packaging should be included when reasonably available.
• The returned item corresponds to the product purchased from Alcorav.

Products that show substantial signs of wear, use, alteration, damage, or other conditions that prevent normal resale may not qualify for a standard return.

4. Products Covered by This Policy

This Return & Refund Policy applies to eligible Alcorav products, including:

5. Items That May Not Qualify for Return

A return request may be declined if the returned product does not meet the applicable eligibility requirements. Examples include:

• Items returned after the 60-day return period.
• Products that have been worn or used.
• Products with stains, odors, makeup, perfume, or other contamination.
• Items that have been intentionally damaged or altered.
• Products missing essential components or accessories.
• Items that cannot reasonably be identified as an Alcorav purchase.

If a returned item does not satisfy the applicable return conditions, we may contact the customer with information regarding the return review and available options.

6. How to Request a Return

Please contact Alcorav customer support before shipping any product back. This allows us to identify the relevant order and provide the appropriate return instructions.

7. Return Shipping

Alcorav does not charge a return processing fee or restocking fee for eligible returns. Customers should contact our support team before arranging the return shipment so that the appropriate instructions can be provided.

Return shipping arrangements may depend on the reason for the return and the circumstances of the order. Please do not send a package to an address that has not been provided or confirmed by Alcorav customer support.

Customers should keep the return shipment receipt and tracking information until the return has been received and processed.

8. Preparing Your Return

Please package returned merchandise carefully. The product should be protected against crushing, moisture, scratches, or other damage that may occur during transportation.

Where possible, use the original product packaging and include all components that were supplied with the item. For products such as sunglasses, bracelets, belts, hats, and bags, keeping the item properly protected during return transportation can help prevent additional damage.

Please avoid placing unnecessary labels, writing, tape, or markings directly on the product or its original retail packaging.

9. Return Inspection

After a returned product is received, Alcorav will review its condition and confirm whether it meets the requirements of this Return & Refund Policy.

The inspection may consider the product's condition, signs of use, cleanliness, completeness, accessories, packaging, and whether the returned item corresponds to the original order.

Once the return has been reviewed and approved, the refund process will begin according to the refund timeframe described below.

10. Refunds

Eligible refunds are processed within 12 days after the returned item has been received, reviewed, and approved for a refund.

Refunds are generally issued to the original payment method used for the purchase. The exact time required for the funds to appear in your account may vary depending on the payment provider or financial institution.

11. No Return or Restocking Fees

Alcorav does not charge a return processing fee or restocking fee for eligible returns. The refund amount will be determined based on the applicable order and the outcome of the return review.

No additional restocking deduction is applied simply because an eligible product is returned in accordance with this policy.

12. Refund Amount

Once an eligible return has been approved, the applicable refund will be processed according to the original order information and payment method.

If only part of an order is returned, the refund will apply to the eligible returned merchandise rather than automatically refunding the entire order.

Customers should retain their order confirmation and return tracking information until the refund has been successfully completed.

13. Original Payment Method

Approved refunds are generally returned to the original payment method used when the order was placed. Alcorav does not normally redirect a refund to a different payment method unless circumstances require an alternative arrangement.

After Alcorav processes the refund, the time required for the funds to appear in the customer's account may depend on the payment processor, card issuer, bank, or other financial institution.

14. Refund Delays

If your refund has been processed but does not immediately appear in your account, please allow additional time for your payment provider or financial institution to post the funds.

If the refund remains unavailable after the applicable processing and posting period, please contact our support team with your order information so we can review the refund status.

15. Exchanges

If you would like a different product, size, style, or color, please contact our support team before returning your original item.

Depending on product availability and the circumstances of the request, you may be directed to return the original item and place a new order for the desired product.

16. Incorrect or Damaged Item Received

If you receive an item that is incorrect or arrives damaged, contact Alcorav customer support as soon as possible.

Please provide your order number and a clear description of the issue. Photographs may be requested to help our team review the condition of the product and determine the appropriate resolution.

Please do not dispose of the product or shipping packaging before contacting us, as these materials may be useful when reviewing the shipment issue.

17. Checking Your Return Status

If you have already sent a return, keep the carrier receipt and tracking number until the return has been confirmed as received.

Customers may contact Alcorav support to request an update regarding the return or refund status. Please include the original order number so that our team can locate the relevant transaction more efficiently.

18. Return & Refund Questions

19. Return & Refund Summary