Privacy Policy

1. Information We Collect

We collect information that is necessary to operate our website, process orders, provide customer service, maintain website functionality, and improve the shopping experience. The information we collect depends on how you interact with Alcorav.

2. Information You Provide to Us

You may provide personal information directly when you use features of our website. For example, information may be collected when you complete checkout, request assistance, contact us by email, submit a form, create an account, or communicate with Alcorav about an order.

We ask that you provide information that is accurate and current when submitting personal information. Providing certain information may be necessary for us to complete an order or respond effectively to your request.

3. Information Collected Automatically

When you visit Alcorav, certain technical information may be collected automatically through standard web technologies. This information can help us understand how visitors use the website and identify technical issues.

Automatically collected information may include your IP address, browser type, device type, operating system, referring page, pages viewed, approximate access times, interactions with website features, and similar technical information.

This information is generally used in aggregated or operational ways to maintain website security, monitor performance, troubleshoot problems, and improve website functionality.

4. Cookies and Similar Technologies

Alcorav may use cookies and similar technologies to support essential website functions, remember certain preferences, understand website usage, and improve the overall browsing experience.

Cookies are small data files stored on your device by your browser. Some cookies are necessary for the website to operate correctly, while others may support analytics, preferences, or other website functions.

Depending on your browser and device settings, you may be able to manage, block, or delete cookies. Disabling certain cookies may affect how some website features operate.

5. How We Use Personal Information

Alcorav may use personal information for legitimate business and operational purposes, including:

• Processing and fulfilling purchases made through our website.
• Arranging shipping and delivering products to the address provided during checkout.
• Sending order confirmations, shipping updates, and other transaction-related communications.
• Responding to customer questions, requests, returns, refunds, and support inquiries.
• Maintaining customer accounts and related website functionality.
• Improving website content, navigation, performance, and usability.
• Monitoring website activity for security, fraud prevention, and abuse detection.
• Maintaining business records and complying with applicable legal obligations.
• Sending marketing or promotional communications where permitted and where applicable choices or consent are required.
• Analyzing general website usage and customer interactions to improve our services.

6. Order and Payment Information

When you place an order, certain information is required to complete the transaction. This may include your name, billing information, shipping address, contact information, order details, and payment-related information.

Payment transactions may be processed through third-party payment service providers. Payment information may be handled directly by the applicable payment provider according to its own privacy and security practices. Alcorav does not need to retain complete payment card information in order to provide ordinary order fulfillment and customer support services.

You should review the privacy and security terms of the payment provider used for your transaction to understand how that provider handles payment information.

7. How We Share Information

Alcorav does not sell personal information simply as part of operating our online store. We may disclose information when reasonably necessary to provide services, process transactions, operate the website, protect our business, or comply with legal obligations.

8. Service Providers and Third Parties

Some functions of our website may rely on third-party providers. These providers may process certain information on our behalf to perform services such as payment processing, website hosting, analytics, communications, security, or delivery.

Third-party providers are generally expected to use information only for the services they provide to us or as otherwise permitted by applicable agreements and law. Their own privacy policies may also apply to information they process directly.

9. Marketing Communications

Where permitted, Alcorav may use your contact information to provide information about products, services, promotions, or other store-related communications.

You may unsubscribe from promotional email communications by following the unsubscribe instructions included in the applicable message. Even if you opt out of promotional communications, we may still send essential transactional or service-related messages, such as order confirmations, shipping updates, account notices, or responses to support requests.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, enforcing agreements, and meeting legal or accounting requirements.

The appropriate retention period may vary depending on the type of information, the reason it was collected, applicable legal requirements, and legitimate business needs.

11. Data Security

Alcorav takes reasonable measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction. Security practices may include administrative, technical, and organizational safeguards appropriate to the nature of the information being handled.

However, no website, electronic transmission, storage system, or internet connection can be guaranteed to be completely secure. You should use appropriate care when choosing passwords, sharing information online, and accessing your account or order information.

12. Children's Privacy

Alcorav's website is intended for general shopping use and is not directed toward children. We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation and take appropriate steps.

13. Your Privacy Choices

Depending on applicable law and your circumstances, you may have certain rights or choices regarding your personal information. These may include the ability to request access to, correction of, or deletion of certain information, or to object to or restrict certain processing.

You may also be able to control certain communications, cookies, or browser settings through the tools available on your device or within the relevant communication.

14. How to Submit a Privacy Request

If you would like to ask about personal information associated with your interactions with Alcorav, you can contact our support team using the information provided below.

To help us protect customer information, we may need to verify your identity before completing certain requests. We may also need additional information to locate the relevant records or understand the scope of your request.

15. International Data Transfers

Depending on where you access our website and where our service providers operate, personal information may be processed or stored in countries other than your country of residence.

Where information is transferred across borders, applicable safeguards and legal requirements may apply depending on the locations involved and the nature of the information.

16. Third-Party Websites

Our website may contain links or integrations that lead to third-party websites, services, or platforms. Those third parties may operate independently from Alcorav and may have their own privacy policies and practices.

We encourage you to review the privacy policies of third-party websites before providing personal information to them. Alcorav is not responsible for the privacy practices of websites that it does not operate or control.

17. Reviews and User-Submitted Content

If you submit a product review, question, comment, image, testimonial, or other content to Alcorav, information contained in that submission may be visible to other users when the feature is designed for public display.

Please avoid including sensitive personal information or information belonging to another person in public submissions. Information that you voluntarily publish through a public feature may be accessible to others.

18. Fraud Prevention and Security

We may process certain information to identify, investigate, and prevent fraudulent transactions, account misuse, security incidents, unauthorized activity, and other conduct that could harm customers, Alcorav, or our service providers.

Information may also be retained or disclosed when reasonably necessary to investigate security incidents, enforce our terms, protect property, or comply with applicable legal requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, legal requirements, or privacy practices.

When changes are made, the updated policy will be made available on this page. We encourage you to review this Privacy Policy periodically so that you remain informed about how information may be handled when using Alcorav.

20. Contact Us

If you have questions about this Privacy Policy, want to ask about how your information is handled, or would like to submit a privacy-related request, please contact Alcorav using the information below.