Frequently Asked Questions

What products does Alcorav sell?

Alcorav offers a selection of fashion accessories designed for everyday styling and practical use. Our current product categories include Belts, Bracelets, Hats, Shoulder Bags, and Sunglasses.

How can I find a specific product?

You can browse the available product categories through the website navigation or use the shopping and product browsing features to explore available items. Product pages provide information such as product details, available options, images, and pricing where applicable.

Are all products currently in stock?

Product availability can change as orders are placed and inventory is updated. If an item is shown as available on the website, it may be purchased subject to availability at the time your order is processed.

Can product colors or appearance look different from the website?

Product appearance may vary slightly depending on your device display, screen settings, lighting, photography conditions, and the actual product. We make reasonable efforts to present product images and descriptions as accurately as possible.

How do I place an order?

Select the product you want, choose any available options, add the item to your cart, and proceed through checkout. Review your order details, shipping information, and total amount before completing payment.

How will I know if my order was received?

After a successful order submission, an order confirmation may be sent to the email address provided during checkout. If you do not see the confirmation, check your spam or promotional folders before contacting customer support.

Can I cancel my order?

You may request a cancellation as soon as possible after placing your order. Because orders can enter processing quickly, cancellation is only possible while the order remains eligible for cancellation.

Please contact support@alcorav.com with your order number and cancellation request. Wait for confirmation from Alcorav before considering the order canceled.

Can I change my order after placing it?

We may be able to make certain changes before an order enters fulfillment. This can include changes to quantity, product options, or shipping information, depending on the order status and availability.

Contact customer support as soon as possible if you need to make a change.

Can I change my shipping address?

If you notice an address error, contact us immediately. We may be able to update the shipping address if the order has not yet been finalized or shipped.

Once a package has entered the carrier's delivery network, an address change may no longer be possible.

What payment methods does Alcorav accept?

Alcorav currently accepts PayPal as its payment method.

Do I need a PayPal account to place an order?

Payment is processed through PayPal. Depending on the options PayPal makes available for your transaction, you may see different payment or funding options during the PayPal checkout process.

The payment options available to you are determined by PayPal and may vary based on your location, account status, eligibility, and other transaction factors.

Is my payment information secure?

Payment transactions are handled through the applicable PayPal payment environment. For your security, do not send your PayPal password, complete payment card information, or security codes to Alcorav through email or customer support messages.

What should I do if my payment fails?

Review the payment instructions displayed by PayPal and check whether your PayPal account requires additional verification. If the issue continues, PayPal may be able to provide information about the unsuccessful transaction.

If you believe the payment was completed but your order was not confirmed, contact Alcorav support before submitting another order.

How much does shipping cost?

Alcorav currently offers a flat-rate shipping fee of $6.99 for eligible orders. The applicable shipping charge is displayed during checkout before payment is completed.

How long does order processing take?

Our standard handling time is approximately 1 business day. Orders are generally prepared after payment has been successfully confirmed.

How long does delivery take?

Standard transit time is approximately 2–6 business days after the order has been processed and handed to the shipping carrier.

Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, and other circumstances affecting the delivery network.

Which shipping carriers does Alcorav use?

Orders may be delivered through USPS, UPS, or FedEx, depending on the order and available shipping arrangements.

When is the daily order cut-off time?

The standard order cut-off time is 5:00 PM EST, Monday through Friday. Orders received after the applicable cut-off time may be processed on the next business day.

What is Alcorav's return window?

Eligible items may be returned within 60 days, subject to the conditions and procedures described in the Alcorav Return & Refund Policy.

Is there a return or restocking fee?

No. Alcorav does not charge a return processing fee or restocking fee for eligible returns.

How long does a refund take?

Once a refund has been approved and initiated, Alcorav's standard refund processing period is up to 12 days.

The time required for the refunded amount to appear in your account may also depend on PayPal and the applicable financial institution.

How do I request a return?

Contact Alcorav customer support with your order number and details about the item you would like to return. Our team will provide the applicable return instructions based on your order and the conditions of our Return & Refund Policy.

Can I return an item after the 60-day return period?

Returns should be requested within the applicable 60-day return window. Requests submitted after that period may not qualify under the standard return policy.

What should I do if I receive the wrong item?

Contact Alcorav support as soon as possible and provide your order number along with details about the item received. Our team will review the order information and help determine the appropriate resolution.

What if my package arrives damaged?

If your package or product arrives damaged, contact us promptly with your order information and details about the condition of the shipment. Photographs may be requested to help us assess the issue.

What if my order has not arrived within the expected delivery time?

First, check the available tracking information if tracking has been provided. Carrier delays can occasionally occur due to weather, operational issues, holidays, or other circumstances.

If you need additional assistance, contact Alcorav support with your order number so we can review the available order and delivery information.

How can I contact Alcorav?

You can contact our customer support team by email at support@alcorav.com.

What are Alcorav's support hours?

Our customer support team is available from 8:00 AM – 7:00 PM EST, Monday through Saturday.

What information should I include when contacting support?

For order-related questions, include your order number, the email address used during checkout, and a clear description of the issue or request. This helps our team locate the relevant order information and respond more efficiently.

For your security, do not send passwords, PayPal login credentials, or complete payment card information by email.